You just spent a year or more overseas away from your family and risking your lives for us. We really appreciate it. Let's get you home. Oh...I see you have a fourth bag. That will be $200 if you want that home too.
And yes, I realize they apologized, but this never should have happened. Too many companies don't give their grunts enough training to look at a situation like this and realize that maybe the $2800 isn't worth the terrible PR they're going to receive. On top of that, refunds should have been the first line in their apology.
“Activism is a way for useless people to feel important, even if the consequences of their activism are counterproductive for those they claim to be helping and damaging to the fabric of society as a whole.” - Dr Thomas Sowell