Automated systems

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Leisher
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Post by Leisher »

Here's an article detailing the trouble companies are having because their consumers hate thier automated systems and hate talking to untrained people who don't speak the language. The author goes into detail explaining how the companies can solve this problem.

How about just hiring Americans to do the work and giving every caller an immediate option of talking to someone live?
"Happy slaves are the worst enemies of freedom." - Marie Von Ebner
"It was always the women, and above all the young ones, who were the most bigoted adherents of the Party, the swallowers of slogans, the amateur spies..." - Orwell
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thibodeaux
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Post by thibodeaux »

Because it's a shit job that nobody wants?
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Malcolm
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Post by Malcolm »

Because it's a shit job that nobody wants?
I remember I'd to write a paper on why outsourcing sucked. It's extremely easy to poke holes in, but the cold fact remains that it's profitable for the moment.
Diogenes of Sinope: "It is not that I am mad, it is only that my head is different from yours."
Arnold Judas Rimmer, BSC, SSC: "Better dead than smeg."
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