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Posted: Tue Sep 23, 2014 10:58 am
by Malcolm
Bought some sunglasses from this place. After a couple months, they developed a smudge on the right lens that I couldn't get out. It doesn't look like a scratch or abrasion either. Got a free exchange from them, no questions asked. Probably the best customer service I've witnessed in a bit.
Posted: Tue Sep 23, 2014 11:01 am
by TPRJones
I've bought shoes from them in the past, back when that was all they did. They're very good at what they do.
Posted: Tue Sep 23, 2014 12:59 pm
by TheCatt
Zappos and Amazon both have given me pretty great customer service. At Amazon, they've failed a few times initially, but a follow-up has always gotten it sorted out.
Zappos' next day shipping and free returns on shoes is pretty awesome.