Welcome to Thunderdome

I signed up for AT&T GigaPower (Fiber 1Gbs)... wish me luck. Install on Wednesday.

Anyone who is familiar with AT&T will be SHOCKED to learn they messed up my install, and won't be here until Friday. I was waiting at home, and they notified me at 10am today. Fuckers. AT&T order canceled.

Good for you for standing on principle. Tell them to GF themselves, too.

GORDON wrote:Good for you for standing on principle. Tell them to GF themselves, too.

I did. On the other hand, I got to WFH.

They threw out a last ditch credit offer, but I didn't even ask them how much.

Oh, and Google Fiber went live less than 1/2 a mile from where I live, and is doing pre-orders in my neighborhood as of yesterday, so that helps.

More rollng internet blackouts, again. Every time I see an xfinity ad on a screen, I feel the need to kick it in.

Another morning, another 45 minutes of waiting for Xfinity's shit-tacular connection to send more than 3 packets in a row. Who do I have to murder to get Google to come out here?

XFinity dude came to figure out why my connection sucks. He replaces my modem and asks where I got my current one. I replied it was from the Xfinity store down the block. He gives me a look of horror and says, "Oh, sometimes those modems from the store are ..." and trails off. So, duly noted. If I need new equipment, I need to bitch enough and schedule a service call to get the "real" gear.

Intermittent disconnects continue. Fuck this company. It's the poster boy for when capitalism runs amok, buys the law and competition, and doesn't have to give a shit anymore.

XFinity, where according to their commercials, "The entire culture is shifting towards customer service." Maybe their culture should shift towards some other things first. Internet service and cable service spring immediately to mind. Maybe their customer service shouldn't start with the most infuriating automated answer system in the fucking history of mankind. The voice recognition is sensitive enough to detect a fucking pin falling on shag carpeting but too stupid to distinguish the letter "X" from the number "5." Then there's the "customer service" which is pretty much how the South Park ep makes it out to be. I want my fucking internet connection, I don't want to hear about the Comcast app that I can download to my phone to pay my bill from anywhere. I'm not having problems with my fucking phone or paying my bill, you fucking jack-offs. I'm having problems because your network and infrastructure are pieces of shit and you expect your customers to provide free QA testing for you. I'm also having problems because I'm stuck with your crappy service because there is literally no one else I can get internet from.

Ah yes, the solution proposed: I need to record all the dates and times when my connection drops ... because somehow pulling my signal history for the last 60 minutes is a herculean task that would be impossible for god himself to do.

Just had another hour-long outage. Called back. Found a techie who doesn't consider the customer a diagnostic tool. Visit tomorrow.

Techie visit #2. Dude takes a look at my modem. "Dude, you have THAT model modem?"

"Uh, yeah. Why?"

"It can't even handle half the signal strength that's actually coming through."

This is modem #3, and it's supposedly the genuine, for realsies, no joke correct kind this time. Why the fuck is it so hard to identify the correct piece of hardware to hand out to someone?

Time warner got bought by AT&T. Awesome. There are even fewer players in the market now. Good thing we have regulatory commissions to guard against trusts and monopolies.

Malcolm wrote:Time warner got bought by AT&T. Awesome. There are even fewer players in the market now. Good thing we have regulatory commissions to guard against trusts and monopolies.

I know reading is not your forte, but please try again.

TheCatt wrote:

Malcolm wrote:Time warner got bought by AT&T. Awesome. There are even fewer players in the market now. Good thing we have regulatory commissions to guard against trusts and monopolies.

I know reading is not your forte, but please try again.

Until someone officially kills it, I assume they've bribed the correct personnel to make the deal go through, otherwise the offer wouldn't have been proffered.

The Time Warner you are referencing is NOT Time Warner Cable.

Time Warner spun off Time Warner Cable as an independant company in 2009. TWC pays TW for the right to continue using the name.

TPRJones wrote:Time Warner spun off Time Warner Cable as an independant company in 2009. TWC pays TW for the right to continue using the name.

Goddamnit, I hate this country sometimes.

If it helps any, Charter Communications purchased TWC in 2015. So the merger you were getting mad about was last year. You aren't wrong, just late.