Welcome to Thunderdome

Posted: **Wed Nov 06, 2013 1:27 pm**

The law says they do not have to honor price mistakes, even if they are the ones who made the mistake.

I'm sure they are going through the math now of how much they stand to lose, and how much goodwill they stand to lose over canceling. I mean, if they lose $1 million, who cares? They make $27 Billion a year. If they lose $10 million... well, I'd care if I were them.

If you assume 1,000 people did roughly the same # of orders that I did, then they lose about $2.5 Million.

Posted: **Wed Nov 06, 2013 2:28 pm**

I heard about this from four different people who are completely unrelated and have no connection to each other. They also all have very different internet usage profiles and got it from very different sources. If I got this from four such highly independent sources, then I'd put the estimate more on the order of 100,000 people, Catt.

I know of three separate people that picked up their super-cheap very large TVs this morning at the store instead of waiting for shipping. There's no way to go back on those deals, at least.

Posted: **Wed Nov 06, 2013 2:32 pm**

Yeah, I figured the same in terms of cost vs goodwill.

If I were running the company, I think I"d reduce everyone's order quantity to 1, leave the price alone, cancel all shipments, and tell folks they get 1 of each item they ordered, but they have to come pick them up. (Folks located 100+ miles from a Walmart can still have their items shipped, but I'd make them pay full shipping.)

You keep most of your goodwill, reduce your losses, and get people into your store.

You probably also drive traffic to your site as people will be hitting it more often hoping you repeat the mistake since you honored most of the sales.

Posted: **Wed Nov 06, 2013 2:35 pm**

Sadly nothing of mine was in stock locally. Yeah, I wasn't estimating 1000 people placed orders... I'm guessing it was way more. Wonder when they'll say something?

Posted: **Wed Nov 06, 2013 5:46 pm**

Well, I still cannot get to the walmart website. no updates on my orders, no emails.

Posted: **Wed Nov 06, 2013 6:03 pm**

Just got my first order cancellation... expecting 8 more.

Posted: **Wed Nov 06, 2013 6:11 pm**

Are you sure it wasn't because that item was out of stock or something? That's what happened to me on the first battery powered car.

Edited By Leisher on 1383779618

Posted: **Wed Nov 06, 2013 6:28 pm**

Paid by Credit/Debit Card or Bill Me Later®.
Your account was not charged because we weren't able to find these items in your selected store

Since it was "ship to store" I'm taking this as "we just decided to cancel it"

Oh, and which car did you get canceled on? This one?

Fisher-Price Power Wheels Dune Racer 12-Volt 1 $29.97 $29.97
Battery-Powered Ride-On, Pink

Edited By TheCatt on 1383780529

Posted: **Wed Nov 06, 2013 6:30 pm**

Lots of cancellations, but some orders shipped.

I can't login to check any order statuses.

Edited By TheCatt on 1383780677

Posted: **Wed Nov 06, 2013 6:52 pm**

Another order canceled on a treadmill.

Posted: **Wed Nov 06, 2013 8:33 pm**

Last night and this morning we experienced a technical error that caused many items to show incorrect pricing. We are working to quickly resolve the issue. Unfortunately, given the wide discrepancy in pricing, we have canceled your order.

We apologize for the inconvenience, and will be sending you an email with a $10 e-gift card (one per customer) within the next 5 days. We appreciate your business and look forward to you visiting walmart.com again soon.

Bah... 3 orders canceled now.

Edited By TheCatt on 1383788080

Posted: **Thu Nov 07, 2013 7:39 am**

order cancelled.. $10 e-gift card instead.

Posted: **Thu Nov 07, 2013 7:46 am**

It's almost like y'all are being rewarded for attempting to pull off a scam.

Posted: **Thu Nov 07, 2013 8:08 am**

Rewarded would have been getting the items we ordered

Posted: **Thu Nov 07, 2013 9:11 am**

It's not a scam, it's their error, and honestly they should be making some effort to make amends.

Why? Who knows that this was a technical issue?

If I'm Best Buy, Meijer, or any other retailer, I'm thinking, "Let's have our own 'glitch', get free media, drive up traffic to our site, and all for the low price of letting a few folks get some great deals on ridiculously marked up merchandise."

Point being, this "error" got them a lot of free publicity. Handing out ecards is actually genius if it was a faked event (and I'm not saying it was...), because you just turned a non-customer into a customer.

I still have 4 orders that say they're processing. I'm hopeful they were already put on trucks, and in two weeks when I go to pick them up, nobody will remember.

Posted: **Thu Nov 07, 2013 9:30 am**

I got a generic "we are cancelling your order" email that didn't reference which order, but my orders are still marked on their site as not cancelled. Also there has been no refund to my Paypal. Not sure what they are doing with mine yet.

Posted: **Thu Nov 07, 2013 9:39 am**

I got a generic "we are cancelling your order" email that didn't reference which order, but my orders are still marked on their site as not cancelled.

Same thing, and the email included the $10 eCard thing. They can shove that up their ass.

I say we start the rumor about them doing this for publicity.

Posted: **Thu Nov 07, 2013 9:45 am**

Walmart sucks

Posted: **Thu Nov 07, 2013 10:23 am**

Yes, yes it does.

This is the first purchase I've made from them in about a decade. Maybe in 2023 I'll try again.

Posted: **Thu Nov 07, 2013 11:49 am**

I sent an email to michael.duke@wal-mart.com (and walmart.com, just in case) to see what would happen.

I told them they ruined Christmas.

Edited By TheCatt on 1383842983