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More worryingly, the phone in question was a replacement Galaxy Note 7, one that was deemed to be safe by Samsung. The Verge spoke to Brian Green, owner of the Note 7, on the phone earlier today and he confirmed that he had picked up the new phone at an AT&T store on September 21st. A photograph of the box shows the black square symbol that indicates a replacement Note 7 and Green said it had a green battery icon.

40% of current Samsung phone owners said that they would not buy another Samsung phone in the future. That figure is up from the 34% who made a similar claim in the company’s first survey. Branding Brand said that 46% of respondents had become Samsung smartphone users within the past two years, while more than half — 54% — had been loyal Samsung phone owners for three years or more.

Of those who said that they would not be purchasing another Samsung phone moving forward, 8% said they now plan to purchase one of Google’s new Pixel phones and 70% said that whatever new phone they purchase will still be an Android phone. Meanwhile, 30% said they plan to leave Android altogether and buy an iPhone.

The company says there were two separate flaws with the Galaxy Note 7’s batteries. The first battery had a design flaw in the upper right corner that could cause a short circuit, according to Recode, while the second battery had a manufacturing issue that could lead to fires because of a welding defect.