Automated systems

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Leisher
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Post by Leisher »

Here's an article detailing the trouble companies are having because their consumers hate thier automated systems and hate talking to untrained people who don't speak the language. The author goes into detail explaining how the companies can solve this problem.

How about just hiring Americans to do the work and giving every caller an immediate option of talking to someone live?
“Activism is a way for useless people to feel important, even if the consequences of their activism are counterproductive for those they claim to be helping and damaging to the fabric of society as a whole.” - Dr Thomas Sowell
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thibodeaux
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Post by thibodeaux »

Because it's a shit job that nobody wants?
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Malcolm
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Post by Malcolm »

Because it's a shit job that nobody wants?
I remember I'd to write a paper on why outsourcing sucked. It's extremely easy to poke holes in, but the cold fact remains that it's profitable for the moment.
Diogenes of Sinope: "It is not that I am mad, it is only that my head is different from yours."
Arnold Judas Rimmer, BSC, SSC: "Better dead than smeg."
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