RIP Gordon
http://www.dtman.com/forum3/
I am trying to alert them to a problem BEFORE it escalates, and they don't seem to care.
You clearly aren't paying them enough for all the awesome content they provide, so they don't quite have enough cash to fix things yet. Try overpaying your bill for a few months and see what happens.GORDON wrote:Exactly.
I almost ended my previous post with FUCK THESE MONOPOLIES, but didn't want to get off topic.
GORDON wrote:Already dropped my cable TV. About to drop my TW phone service. Won't they be happy.
The nation’s top telecommunications regulator on Tuesday defended his plan to regulate how broadband providers treat content traveling over their networks, telling lawmakers the agency would stop any deals that put smaller companies or consumers at a disadvantage.
Time Warner Cable lost a whopping 825,000 pay-TV subscribers in 2013 alone. This can largely be attributed to the company’s dispute with CBS – Time Warner Cable blacked out CBS networks in many cities during the third quarter of 2013. It must be noted that CBS is the most watched network in the U.S. and telecasts some of the most popular shows such as The Big Bang Theory. Many customers who were unable to watch their favorite shows vented their frustration over the cable operator by cord-cutting/cord-switching.
This leads to one of the key benefits of Time Warner Cable and Comcast merger. If the regulatory authorities approve the proposed merger, the combined entity will have close to 30 million subscribers in the U.S. and content owners wouldn’t want their programming blacked out to such a large audience as it will have a meaningful impact on their advertising income. Broadcasters such as CBS, NBC, FOX and ABC derive a significant portion of their revenues from advertising income. A large subscriber base will give Comcast much more muscle in negotiating the deals with the content owners.
I like how the media is entertaining notions that the approval might not be given, as if there is some impartiality involved in the process.TPRJones wrote:I wouldn't call that a "benefit". At least not for the consumers.
Would also be a shame if they offered their content to places like Netflix and Hulu at the same time as, you know, competition.GORDON wrote:Ah, so they can lean harder on the content providers. "Nice TV station you got there. It would be a shame if your advertising stopped getting delivered to 30 million people."
Ryan Block, vp product at AOL and former editor of tech site Engadget, posted an eight-minute portion of his phone call with a Comcast representative who was doing his best to discourage Block from disconnecting his service.
Malcolm wrote:Comcast's rocking customer service.Ryan Block, vp product at AOL and former editor of tech site Engadget, posted an eight-minute portion of his phone call with a Comcast representative who was doing his best to discourage Block from disconnecting his service.
The poor work environment made it difficult to help customers, she adds. “I always felt really disempowered to do the right thing. … It was all about the dollar,” Bruce says. “They didn’t care about the hours you had to work or whether or not their policies made sense for you in their job. The system was really outdated and slow, which is always a drag when you’re trying to help someone efficiently.” She adds that “management was poor” because of constant churn among supervisors.
Having sat w/ a friend that went through almost the exact same thing while trying to unsubscribe with AOL a few years ago, I find this ironic as hell.Malcolm wrote:Comcast's rocking customer service.Ryan Block, vp product at AOL and former editor of tech site Engadget, posted an eight-minute portion of his phone call with a Comcast representative who was doing his best to discourage Block from disconnecting his service.
Comcast initially said the rep's behavior was "unacceptable and not consistent with how we train our customer service representatives." In this week's memo, however, Watson shared some of the blame. "The agent on this call did a lot of what we trained him and paid him— and thousands of other Retention agents—to do," he wrote.