Time Warner Cable is Starting to Piss Me Off.

Post by **TPRJones** » Wed May 14, 2014 2:26 pm

It would be a shame if that piece of rope keeping the main line out of your driveway were to give up the ghost, and then you accidently sever the main line by driving through it.

Post by **GORDON** » Wed May 14, 2014 2:31 pm

I just don't get it. I am trying to alert them to a problem BEFORE it escalates, and they don't seem to care.

I wish someone at Google loved northwest Ohio and was planning their next fiber rollout for my area.

Malcolm · Post by **Malcolm** » Wed May 14, 2014 2:32 pm

I am trying to alert them to a problem BEFORE it escalates, and they don't seem to care.

What are you going to do? Sign with their competitor?

Post by **GORDON** » Wed May 14, 2014 2:40 pm

Exactly.

I almost ended my previous post with FUCK THESE MONOPOLIES, but didn't want to get off topic.

Malcolm · Post by **Malcolm** » Wed May 14, 2014 2:49 pm

GORDON wrote:Exactly.

I almost ended my previous post with FUCK THESE MONOPOLIES, but didn't want to get off topic.

You clearly aren't paying them enough for all the awesome content they provide, so they don't quite have enough cash to fix things yet. Try overpaying your bill for a few months and see what happens.

Post by **GORDON** » Wed May 14, 2014 2:54 pm

Already dropped my cable TV. About to drop my TW phone service. Won't they be happy.

Malcolm · Post by **Malcolm** » Wed May 14, 2014 3:00 pm

GORDON wrote:Already dropped my cable TV. About to drop my TW phone service. Won't they be happy.

Post by **GORDON** » Wed May 14, 2014 4:28 pm

Holy shit they came and actually had the bucket truck. I was picturing another dude in a van with a ladder who would tell me that it looks like the entire pole was replaced, and they'd need to come back with the bucket truck.

I'd be impressed but it still took 4 weeks and 3 appointments to make it happen.

Malcolm · Post by **Malcolm** » Tue May 20, 2014 2:42 pm

FCC still trying to shove bullshit down your throat.

The nation’s top telecommunications regulator on Tuesday defended his plan to regulate how broadband providers treat content traveling over their networks, telling lawmakers the agency would stop any deals that put smaller companies or consumers at a disadvantage.

Ah, cool. Everything will be fine if we just trust them. The agency that thought the world was coming to an end every time someone showed a shriveled titty (Janet Jackson) on TV or said fuck (Howard Stern) on the radio. Yeah. Trust them.

Edited By Malcolm on 1400611345

Malcolm · Post by **Malcolm** » Mon Jul 07, 2014 1:23 pm

[url=http://www.forbes.com/sites/greatspeculations/2014/07/07/rise-of-alternative-video-platforms-adds-to-the-woes-of-time-warner-cables-pay-tv-operatio ns/]Gets more infuriating[/url].

Time Warner Cable lost a whopping 825,000 pay-TV subscribers in 2013 alone. This can largely be attributed to the company’s dispute with CBS – Time Warner Cable blacked out CBS networks in many cities during the third quarter of 2013. It must be noted that CBS is the most watched network in the U.S. and telecasts some of the most popular shows such as The Big Bang Theory. Many customers who were unable to watch their favorite shows vented their frustration over the cable operator by cord-cutting/cord-switching.

This leads to one of the key benefits of Time Warner Cable and Comcast merger. If the regulatory authorities approve the proposed merger, the combined entity will have close to 30 million subscribers in the U.S. and content owners wouldn’t want their programming blacked out to such a large audience as it will have a meaningful impact on their advertising income. Broadcasters such as CBS, NBC, FOX and ABC derive a significant portion of their revenues from advertising income. A large subscriber base will give Comcast much more muscle in negotiating the deals with the content owners.

Post by **TPRJones** » Mon Jul 07, 2014 2:33 pm

I wouldn't call that a "benefit". At least not for the consumers.

Malcolm · Post by **Malcolm** » Mon Jul 07, 2014 3:18 pm

TPRJones wrote:I wouldn't call that a "benefit". At least not for the consumers.

I like how the media is entertaining notions that the approval might not be given, as if there is some impartiality involved in the process.

Post by **GORDON** » Mon Jul 07, 2014 3:39 pm

Ah, so they can lean harder on the content providers. "Nice TV station you got there. It would be a shame if your advertising stopped getting delivered to 30 million people."

Malcolm · Post by **Malcolm** » Mon Jul 07, 2014 3:44 pm

GORDON wrote:Ah, so they can lean harder on the content providers. "Nice TV station you got there. It would be a shame if your advertising stopped getting delivered to 30 million people."

Would also be a shame if they offered their content to places like Netflix and Hulu at the same time as, you know, competition.

Malcolm · Post by **Malcolm** » Thu Jul 10, 2014 1:19 pm

Dish Network asks, "Hey man, why did you block the merger of the #1 and #2 satellite providers back in '02 yet you're set to rubberstamp this?"

Malcolm · Post by **Malcolm** » Tue Jul 15, 2014 1:28 pm

Comcast's rocking customer service.

Ryan Block, vp product at AOL and former editor of tech site Engadget, posted an eight-minute portion of his phone call with a Comcast representative who was doing his best to discourage Block from disconnecting his service.

Malcolm · Post by **Malcolm** » Fri Jul 18, 2014 1:25 pm

Malcolm wrote:Comcast's rocking customer service.
Ryan Block, vp product at AOL and former editor of tech site Engadget, posted an eight-minute portion of his phone call with a Comcast representative who was doing his best to discourage Block from disconnecting his service.

Par for the course.

The poor work environment made it difficult to help customers, she adds. “I always felt really disempowered to do the right thing. … It was all about the dollar,” Bruce says. “They didn’t care about the hours you had to work or whether or not their policies made sense for you in their job. The system was really outdated and slow, which is always a drag when you’re trying to help someone efficiently.” She adds that “management was poor” because of constant churn among supervisors.

Welcome to the future of customer service for all your cable needs. Every member of Congress that thinks this merger needs approval should be bounced from their seats.

Edited By Malcolm on 1405704392

Post by **Vince** » Mon Jul 21, 2014 1:25 pm

Malcolm wrote:Comcast's rocking customer service.
Ryan Block, vp product at AOL and former editor of tech site Engadget, posted an eight-minute portion of his phone call with a Comcast representative who was doing his best to discourage Block from disconnecting his service.

Having sat w/ a friend that went through almost the exact same thing while trying to unsubscribe with AOL a few years ago, I find this ironic as hell.

Malcolm · Post by **Malcolm** » Wed Jul 23, 2014 3:09 pm

Comcast: yeah, he was following training.

Comcast initially said the rep's behavior was "unacceptable and not consistent with how we train our customer service representatives." In this week's memo, however, Watson shared some of the blame. "The agent on this call did a lot of what we trained him and paid him— and thousands of other Retention agents—to do," he wrote.

Jesus fucking Christ. You expect and pay them to act this way? You must fucking love your customers, asswipe.

Malcolm · Post by **Malcolm** » Sun Jul 27, 2014 2:02 pm

Awesome intermittent internet connectivity today. Fuck you very much, Comcast. Totally deserving of merger approval.