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Post Number: 1
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Leisher 
Top 3%, yo.

Group: Super Administrators
Posts: 26651
Joined: May 2004
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Posted on: Jul. 27 2010,06:22 |
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I can't find the thread, but you all remember how they kicked Kevin Smith off a plane saying he was too fat to fit in the seat and should have bought two?
And just as an FYI, the real story broke that it was someone on the flight crew who started the process of him getting booted and Southwest admits he never should have and fit their criteria for a passenger who only needs one seat.
Point being, they handled it very, very badly.
Well, they're at it again, this time they threw a skinny girl off a plane to make room for a fat one.
I respect, IF true, their goal of not embarrassing the teen, but let's be honest, not explaining to the other girl is bullshit and probably causes more of a scene resulting in all the passengers looking to see who takes the seat of the thrown off woman.
And seriously, a 14 year old girl who needs two seats? WTF? Where the hell are her parents?
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Post Number: 2
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GORDON 
90%

Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: Jul. 27 2010,06:42 |
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After having flown from Los Angeles to Detroit in 55% of my seat because of gigantor next to me spilling over the arm rest of his seat, and the flight crew would never make eye contact with me as they slammed into me for 5 hours as I was forced half way into the aisle, I definitely have an opinion about this.
-------------- I don't give a fuck!
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Post Number: 3
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Post Number: 4
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Cakedaddy 
Group: "Members"
Posts: 6241
Joined: May 2004
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Posted on: Jul. 27 2010,09:16 |
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Had they seated her, she would have complained that the fat girl was taking up half her seat.
I dunno. I think the airline did what they should have. After all, the real issue is why is the 14 year old so big? If the 14 year old had her shit straight, this wouldn't be an issue.
So, the airline can charge one fat person for two seats, not sell the second seat, or cram some one in next to them. When really, people shouldn't be that big.
Perhaps they should just base all tickets on size and weight. Include luggage in the equation.
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Post Number: 5
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TPRJones 
I saw The Fault in our Stars opening night.

Group: Privateers
Posts: 12384
Joined: May 2004
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Posted on: Jul. 27 2010,09:45 |
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(Cakedaddy @ Jul. 27 2010,11:16)
QUOTE When really, people shouldn't be that big. Some of those seats are absurdly small. They aren't made for people with hips or legs. Or shoulders.
QUOTE After having flown from Los Angeles to Detroit in 55% of my seat because of gigantor next to me spilling over the arm rest of his seat, and the flight crew would never make eye contact with me as they slammed into me for 5 hours as I was forced half way into the aisle, I definitely have an opinion about this. I said I was sorry.
-------------- Vidi Perfutui Veni
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Post Number: 6
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Malcolm 
I disagree.

Group: Privateers
Posts: 27168
Joined: May 2004
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Posted on: Jul. 27 2010,09:53 |
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QUOTE I think the airline did what they should have. After all, the real issue is why is the 14 year old so big? Uh, sort of. If you're looking at it from the perspective of running an airline, you don't care why people are like that, you care that some of them are & you have to find ways to deal with them, be that refusal of service, complete accommodation, or anywhere in between.
QUOTE Some of those seats are absurdly small. They aren't made for people with hips or legs. Or shoulders. Smaller seats = more seats = more people = more tickets (over)sold = more profit. While I can't fault them for trying to maximize their cash flow, airlines get to weigh that maximization versus pissing off customers in these scenarios. Sometimes they piss off customers only peripherally involved. To be honest, air travel in this country is a fucking joke anyway, so what's one more bit of stupidity?
-------------- Diogenes of Sinope:
"It is not that I am mad, it is only that my head is different from yours."
"Other dogs bite only their enemies, whereas I bite also my friends in order to save them."
Arnold Judas Rimmer, BSC, SSC:
"Better dead than smeg."
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Post Number: 7
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Leisher 
Top 3%, yo.

Group: Super Administrators
Posts: 26651
Joined: May 2004
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Posted on: Jul. 27 2010,09:59 |
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United steals Southwest's thunder.
Remember Customer Service?
QUOTE After having flown from Los Angeles to Detroit in 55% of my seat because of gigantor next to me spilling over the arm rest of his seat, and the flight crew would never make eye contact with me as they slammed into me for 5 hours as I was forced half way into the aisle, I definitely have an opinion about this.
I've been there. Nothing worse than sitting next to a fat ass on a flight.
I should add that people with bad hygiene are the worst.
QUOTE Had they seated her, she would have complained that the fat girl was taking up half her seat.
I dunno. Â I think the airline did what they should have. Â After all, the real issue is why is the 14 year old so big? Â If the 14 year old had her shit straight, this wouldn't be an issue.
I can't agree with your logic there.
The airline was correct in throwing someone off the flight to accommodate someone else's ridiculous needs? No way.
Instead of throwing the innocent woman off the flight, what they should have done is: 1. Pre-sell the larger girl two tickets. Then don't double book those seats. 2. If the girl shows up and sees too big for one seat, kindly and DISCREETLY, ask people in the front of the plane if someone would be willing to give up their seat and fly later. Offer compensation. If you can get someone next to the already open seat to take the offer, great. If not, move someone else around so you get the two empty seats near one another up front. Now seat the girl. 3. Tell the girl she's going to have to wait for the next flight.
All would have been better options than "Fuck over another customer who did nothing wrong except buy a ticket on our airline with the expectation that she would be reserved a seat on that specific flight."
And no, people shouldn't be that big. Apparently, "Big Boned syndrome" is out of control.
Edited by Leisher on Jul. 27 2010,10:00
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Post Number: 8
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Malcolm 
I disagree.

Group: Privateers
Posts: 27168
Joined: May 2004
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Posted on: Jul. 27 2010,10:10 |
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(Leisher @ Jul. 27 2010,11:59)
QUOTE And no, people shouldn't be that big. Apparently, "Big Boned syndrome" is out of control. Just wait till the universal health care kicks in.
QUOTE Harte suspects her son may have been intentionally bumped from an overcrowded flight. "It's a lot easier to have a kid that's not going to say anything than an adult who has a business meeting that's going to scream at you in front of everybody," his mother told the Ottawa Citizen. The "bumped" theory is vaguely interesting. Â The company would be positively crucified in the media if that were found to be true. Â I always thought overselling flights was a particularly stupid idea anyhow, though.
QUOTE United spokeswoman Megan McCarthy told the Ottawa Citizen that the airline apologized for the inconvenience and planned to offer Harte a refund for the child care fee and an undisclosed goodwill gesture. Forgetting about someone's luggage is an inconvenience. Â Good to know you place people on the same level as baggage, assholes.
Edited by Malcolm on Jul. 27 2010,10:10
-------------- Diogenes of Sinope:
"It is not that I am mad, it is only that my head is different from yours."
"Other dogs bite only their enemies, whereas I bite also my friends in order to save them."
Arnold Judas Rimmer, BSC, SSC:
"Better dead than smeg."
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Post Number: 9
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GORDON 
90%

Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: Jul. 27 2010,10:33 |
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(TPRJones @ Jul. 27 2010,12:45)
QUOTE QUOTE After having flown from Los Angeles to Detroit in 55% of my seat because of gigantor next to me spilling over the arm rest of his seat, and the flight crew would never make eye contact with me as they slammed into me for 5 hours as I was forced half way into the aisle, I definitely have an opinion about this. I said I was sorry. If only he had. Â He was in the middle of 3 seats. Â I was in the aisle and the little asian chick against the window was smashed up against the bulkhead. Â The guy folded his arms on his chest and pretended to sleep the entire 5 hours. Â Never moved. Â Could have been dead but his fleshed that was smushed against me was still warm.
Edited by GORDON on Jul. 27 2010,10:35
-------------- I don't give a fuck!
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Post Number: 10
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Post Number: 11
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Leisher 
Top 3%, yo.

Group: Super Administrators
Posts: 26651
Joined: May 2004
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Posted on: Jul. 27 2010,11:20 |
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How often does a person big enough that they need two seats fly?
If it's often enough, why not throw in a row in the front of the plane with oversized seats? Sure, you lose out on two seats, but you make the bigger folks and the smaller folks happier. Plus, if no big people have booked those seats smaller people might like those seats for the extra space.
Surely the customer relations win is worth the cost of those two seats.
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Post Number: 12
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Malcolm 
I disagree.

Group: Privateers
Posts: 27168
Joined: May 2004
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Posted on: Jul. 27 2010,12:34 |
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(Leisher @ Jul. 27 2010,13:20)
QUOTE If it's often enough, why not throw in a row in the front of the plane with oversized seats? Sure, you lose out on two seats, but you make the bigger folks and the smaller folks happier. Plus, if no big people have booked those seats smaller people might like those seats for the extra space.
Surely the customer relations win is worth the cost of those two seats. Bingo. Make guaranteed big-ass capacity seats. Use if needed. But that'd cut into their profits, which are allegedly down since ... I dunno, forever, I think.
-------------- Diogenes of Sinope:
"It is not that I am mad, it is only that my head is different from yours."
"Other dogs bite only their enemies, whereas I bite also my friends in order to save them."
Arnold Judas Rimmer, BSC, SSC:
"Better dead than smeg."
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Post Number: 13
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GORDON 
90%

Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: Jul. 27 2010,12:38 |
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(Malcolm @ Jul. 27 2010,15:34)
QUOTE (Leisher @ Jul. 27 2010,13:20)
QUOTE If it's often enough, why not throw in a row in the front of the plane with oversized seats? Sure, you lose out on two seats, but you make the bigger folks and the smaller folks happier. Plus, if no big people have booked those seats smaller people might like those seats for the extra space.
Surely the customer relations win is worth the cost of those two seats. Bingo. Â Make guaranteed big-ass capacity seats. Â Use if needed. Â But that'd cut into their profits, which are allegedly down since ... I dunno, forever, I think. They already make cargo planes for oversize loads, though.
-------------- I don't give a fuck!
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Post Number: 14
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TPRJones 
I saw The Fault in our Stars opening night.

Group: Privateers
Posts: 12384
Joined: May 2004
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Posted on: Jul. 27 2010,12:49 |
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While I can't find an airline that publishes an actual weight limit, it looks like the smallest forced two-seated passengers are weighing in in the 220 to 250 range. Â
If that's the case, they might make me get three seats.
Edited by TPRJones on Jul. 27 2010,12:50
-------------- Vidi Perfutui Veni
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Post Number: 15
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TheCatt 
Top 2%

Group: Super Administrators
Posts: 22951
Joined: May 2004
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Posted on: Jul. 27 2010,12:50 |
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Dude, seriously?
-------------- It's not me, it's someone else.
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Post Number: 16
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Malcolm 
I disagree.

Group: Privateers
Posts: 27168
Joined: May 2004
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Posted on: Jul. 27 2010,12:55 |
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(GORDON @ Jul. 27 2010,14:38)
QUOTE (Malcolm @ Jul. 27 2010,15:34)
QUOTE (Leisher @ Jul. 27 2010,13:20)
QUOTE If it's often enough, why not throw in a row in the front of the plane with oversized seats? Sure, you lose out on two seats, but you make the bigger folks and the smaller folks happier. Plus, if no big people have booked those seats smaller people might like those seats for the extra space.
Surely the customer relations win is worth the cost of those two seats. Bingo. Â Make guaranteed big-ass capacity seats. Â Use if needed. Â But that'd cut into their profits, which are allegedly down since ... I dunno, forever, I think. They already make cargo planes for oversize loads, though. Soon as they start flying domestically, everyone's problems will be over. Can't seem to charter a C-130, though.
-------------- Diogenes of Sinope:
"It is not that I am mad, it is only that my head is different from yours."
"Other dogs bite only their enemies, whereas I bite also my friends in order to save them."
Arnold Judas Rimmer, BSC, SSC:
"Better dead than smeg."
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Post Number: 17
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Post Number: 18
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Post Number: 19
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Post Number: 20
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Malcolm 
I disagree.

Group: Privateers
Posts: 27168
Joined: May 2004
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Posted on: Jul. 29 2010,08:03 |
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(DoctorChaos @ Jul. 28 2010,20:51)
QUOTE (Leisher @ Jul. 27 2010,09:22)
QUOTE And seriously, a 14 year old girl who needs two seats? WTF? Where the hell are her parents? She ate them? That'd be some Jerry Springer shit right there.
-------------- Diogenes of Sinope:
"It is not that I am mad, it is only that my head is different from yours."
"Other dogs bite only their enemies, whereas I bite also my friends in order to save them."
Arnold Judas Rimmer, BSC, SSC:
"Better dead than smeg."
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