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TheCatt 
Top 2%
Group: Super Administrators
Posts: 22951
Joined: May 2004
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Posted on: Nov. 21 2013,14:24 |
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So... I bought a PS3 on Amazon, and resold it on eBay. Turns out Amazon forgot to send me part of the package, so the buyer contacted me. I contacted Amazon. Amazon "researched it", I contacted them again, they told me to place an order for the missing item, and they would reimburse me.
I replied to the email with the new order # to be canceled. They autoreplied that they do not monitor email. So I had to go through their support contact crap again. Then, I got some Indian tech support who coulnd't understand what was going on. I finally got her to understand, and she said she would refund the order, and it would all be good. End of chat.
1 hour later, I get an email that they refunded the PS3 order, not the missing piece ($50).
I've spent a while trying to fix this shit already, and not really looking forward to explaining this to Indian tech support again, on the other hand, that was kinda a big mistake.
I know what I plan to do, but curious what others think I should do.
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It's not me, it's someone else.
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GORDON
90%
Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: Nov. 21 2013,14:28 |
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You made an honest effort, and it isn't worth it to anyone, including the businesses involved, to spend more time trying to clear up a $300 (whatever) mistake. They don't care, and you tried, so conscience clear.
Just make right by your ebay customer somehow.
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I don't give a fuck!
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| Post Number: 3
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Paul
The Cumulonimbus of the Interweb
Group: Privateers
Posts: 8365
Joined: May 2004
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Posted on: Nov. 21 2013,15:08 |
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I agree with Gordon.
What was the missing piece though? A controller?
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"All hail Paul." Â -Unk
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| Post Number: 4
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TheCatt
Top 2%
Group: Super Administrators
Posts: 22951
Joined: May 2004
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Posted on: Nov. 21 2013,15:25 |
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It was a Playstation Plus Network membership (Like Xbox Gold). They were supposed to send it to me via email 2 days after they shipped it (ie. before my customer would receive the PS4 from me, so I could email him before it arrived). They said the code "had already been applied to my order." I checked every email, spam filter, etc... nothing.
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It's not me, it's someone else.
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| Post Number: 5
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Malcolm
I disagree.
Group: Privateers
Posts: 27168
Joined: May 2004
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Posted on: Nov. 21 2013,18:03 |
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Were it Sony, I'd say take the money and run. Amazon is the company that told several US states to fuck off when they tried to enforce bogus sales tax rules. I give them some props for that.
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Diogenes of Sinope:
"It is not that I am mad, it is only that my head is different from yours."
"Other dogs bite only their enemies, whereas I bite also my friends in order to save them."
Arnold Judas Rimmer, BSC, SSC:
"Better dead than smeg."
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| Post Number: 7
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TheCatt
Top 2%
Group: Super Administrators
Posts: 22951
Joined: May 2004
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Posted on: Nov. 22 2013,17:13 |
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I really thought the comments would be the reverse of what they were.
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It's not me, it's someone else.
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| Post Number: 8
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Paul
The Cumulonimbus of the Interweb
Group: Privateers
Posts: 8365
Joined: May 2004
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Posted on: Nov. 22 2013,18:26 |
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If I paid $400 for an item, then $50 for an accessory, and they failed to ship the accessory.
Then if they failed to fix the $50 error, but instead refunded the $400, I'd give them one more try.
If it was $100 or less I'd just quit, but for a bigger error I'd at least make one last half-hearted effort to correct things.
If they make a third mistake, I keep it with a clear conscious. Three strikes and they're out.
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"All hail Paul." Â -Unk
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TPRJones
I saw The Fault in our Stars opening night.
Group: Privateers
Posts: 12384
Joined: May 2004
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Posted on: Nov. 25 2013,07:50 |
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Amazon is developing a history of shitty customer service, so I say screw it. I'm sure they've screwed thousands of times that amount of money out of various customers in recent years through errors in the other direction.
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Vidi Perfutui Veni
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