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GORDON 
90%
Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: May 15 2010,18:02 |
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Friend of mine just called me. She uses me for free computer help/advice. I was the one who told her he should have a router between her cable modem and computer for, if nothing else, the hardware firewall.
Well she has been having intermittent internet problems, so she called Time Warner. When she told them she had a router in there.... one she didn't get from Time Warner.... the tech person told her that routers serve no purpose besides wireless access, and all they ever do is cause congestion and that is why her internet isn't working, and no one should ever have a router.
I just had to share that.
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I don't give a fuck!
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thibodeaux
RAG
Group: Privateers
Posts: 6494
Joined: May 2004
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Posted on: May 16 2010,07:32 |
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To be fair to tech support, I bet 95% of their "teh intarwebs is broke" cases are because somebody had a router that wasn't configured right.
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GORDON
90%
Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: May 16 2010,13:07 |
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But the lies and/or bad info they gave her.... it angers me.
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Malcolm
I disagree.
Group: Privateers
Posts: 27168
Joined: May 2004
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Posted on: May 16 2010,18:51 |
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Tech support is a shit job no one wants.
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Diogenes of Sinope:
"It is not that I am mad, it is only that my head is different from yours."
"Other dogs bite only their enemies, whereas I bite also my friends in order to save them."
Arnold Judas Rimmer, BSC, SSC:
"Better dead than smeg."
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Troy
Group: Privateers
Posts: 3857
Joined: Jun. 2004
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Posted on: May 17 2010,07:00 |
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Fucking Internet Explorer, which I never ever use, managed to fuck up Steam somehow.
I had to pour over tech support forums to find out that some windows update turns on IE's proxy settings, which makes it so you can't access Steam webpages. Damn Microsoft.
I don't care if this was thread relevant, it seemed the best place to put bitching about technology.
Edited by Troy on May 17 2010,07:00
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Troy
Group: Privateers
Posts: 3857
Joined: Jun. 2004
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Posted on: May 17 2010,09:14 |
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Ba, sorry English professor, wrong verb!
It was the steam forums.
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GORDON
90%
Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: Jan. 15 2014,07:29 |
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Wife is acting as a go between between a woman she works with and me, for the free tech support advice. These are exact quotes from the email exchange:
Woman: Could you please give me links to some laptops I can afford?
Me: What, is google broken?
Woman: I just need a good laptop that has Office because my son (who is 9) needs it for homework.
Me: You need Office so a grade schooler can do homework?
Woman: Yes.
Me: Ever heard of Wordpad?
Woman: What?
Me: How much can you "afford?"
Woman: I just need a good product at a good price.
Me: That means absolutely nothing. I can spec out $300 or $3000.
Haven't heard back from that one yet.
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JUST got the response, big spender wants to keep it around $300. Sigh. Time to throw back some amazon and newegg links.
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TPRJones
I saw The Fault in our Stars opening night.
Group: Privateers
Posts: 12384
Joined: May 2004
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Posted on: Jan. 15 2014,07:32 |
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http://www.woot.com/plus/laptops-6
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Vidi Perfutui Veni
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GORDON
90%
Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: Jan. 15 2014,07:33 |
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I wish it were that easy. If I just shoot her that link she will want an executive summary of the pros and cons of each... you know how end users are.
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Leisher
Top 3%, yo.
Group: Super Administrators
Posts: 26651
Joined: May 2004
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Posted on: Jan. 15 2014,07:44 |
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I fucking HATE that question.
"Tell me what to buy!"
They might as well ask me to also decide who they should marry.
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| Post Number: 14
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GORDON
90%
Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: Jan. 15 2014,07:50 |
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What do you need to do with it?
I JUST NEED A GOOD PRODUCT AT A GOOD PRICE.
Has there ever been any less useful description of anything, ever?
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TPRJones
I saw The Fault in our Stars opening night.
Group: Privateers
Posts: 12384
Joined: May 2004
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Posted on: Jan. 15 2014,07:52 |
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Direct her to a cheap linux laptop, tell her to install OpenOffice.org.
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Vidi Perfutui Veni
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TPRJones
I saw The Fault in our Stars opening night.
Group: Privateers
Posts: 12384
Joined: May 2004
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Posted on: Jan. 15 2014,07:59 |
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It's for the kid's own good, IMO. He'll learn to use a real OS and be able to better hide his porn from his clueless mother.
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Vidi Perfutui Veni
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GORDON
90%
Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: Jan. 15 2014,08:00 |
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Gave her 1 amazon link, 2 newegg link, and just for the funny a walmart link. The walmart machine actually had the best specs for the price.
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| Post Number: 19
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GORDON
90%
Group: Super Administrators
Posts: 36125
Joined: Jun. 2004
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Posted on: Jan. 15 2014,08:23 |
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1. This isn't a kid I would expect would have enjoyment from figuring out a new OS, or the persistence to do so.
2. Looks like she is going with the walmart one, because it is in her local stores.
3. I don't think she even clicked the link, because I was called and asked how much it cost. My end user could not be bothered to click the link I provided.
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