I'm in My Career mode, and I'm almost halfway through my rookie season. I have two games to go before the All Star break. The game has worked fine up to this point. However, I play this specific game, which happens to be a key game, and after the post game press conference, where they tell me I made the Rookie All Star game, the game crashes to the desktop. No error codes are given.
I'm running Windows 7 64 bit. Everything is updated including video drivers. I have tried running it as an Administrator.
I've played this game 5 times already, only to crash after every attempt. Help.
Files from Step #1 and #2 attached as requested.
No screenshot because the game simply crashes to the desktop and gives no error message.
You might want to actually review the case before sending out the same email that was already sent to me once. Look above. I already responded to it.
Hello Leisherentry,
We are very sorry about sending you repeat emails.
Thank you for sending us your DxDiag and MSinfo.
We would like to have you try the following troubleshooting steps to help resolve the issues you are experiencing.
Ensure that you have Administrator privileges on the computer you are trying to run the game on.
Ensure that all non-essential USB devices are disconnected from the computer for the purposes of troubleshooting. This could include (but isn't limited to): game controllers, flight-sticks, etc
Update your video and sound drivers (refer to manufacturer’s website)
Disable Background Applications
It is strongly recommended to turn off all background applications when running graphically intensive programs. Many applications can cause errors such as GPFs, color scrambling, loss of sound effects or music, etc. Taking a minute to turn off these applications can save you the trouble of rebooting later. Background applications include such things as System Agent, Norton Utilities, Internet chat utilities, virus checkers and screen savers. Crash guard programs such as First Aid for Windows can also cause problems.
Windows XP
1. Click Start, then Run
2. In the Open: box, type msconfig. Click OK
3. On the General Tab, click the Selective Startup option.
4. Uncheck the option to Load Startup Items.
5. Click Apply and Close.
6. Answer Yes to Restart Windows.
Windows Vista / Windows 7
1. Click on the Windows icon in the lower left corner of the screen.
2. Click on Start Search
3. Type in msconfig and press the Enter key on your keyboard.
4. Click the Continue button if the message "Windows needs your permission to continue"
appears. If this message does not appear, please continue to step 5.
5. On the General Tab, choose Selective Startup.
6. Uncheck the option to Load startup items.
7. Click Apply, then Ok, and restart the system when prompted.
Reinstall Direct X Updates
It is possible that the version of Direct X running on your computer is encountering errors with the game you are trying to play. If this is the case, we advise reinstalling Direct X. The latest version of Direct X can be found here
http://www.microsoft.com/download/en/details.aspx?id=35Disable SLI/CrossFireX
Many games do not support either the SLI or CrossFireX features of Nvidia or ATI video cards. It is advised to disable SLI/CrossFireX if you are running two or more video cards in the same computer when encountering issues. Please refer to manufacturer’s website for more details on how to enable/disable this feature.
Lower Sound Acceleration
Windows XP
1. Login to the machine as the Administrator user.
2. Go to Start, then Control Panel.
3. Double-click the Sound and Audio Devices icon.
4. Click the Audio tab.
5. In the Sound Playback section, click the Advanced button.
6. Click the Performance tab.
7. Move the slider for Hardware Acceleration back 2 notches to the left to the Basic setting.
Windows Vista/7/8
1. Press Windows + R to bring up the run box
2. Type "control panel" without quotes, press ENTER.
3. Goto Hardware and Sound > Sound
4. Pick your sound device that is set as default
5. click Properties.
6. Go to the Advanced tab
7. Set "Default Format" to 44.1khz 16bit.
8. Click Apply and then click OK to accept the new setting and close the dialog box.
9. Click OK to close the Display Properties dialog box.
10. Restart Windows.
Verifying the integrity of the game cache (only applicable if you have the Steam version of the game)
Right click on the game in the Steam library and select Properties
Navigate to the "Local Files" tab
Click "Verify integrity of game cache"
Uninstall and Reinstall the game completely.
There is a possibility that some of the files which are installed during the setup process are incomplete or corrupted. Try uninstalling the game completely and reinstalling it under its default or express settings.
If none of the above troubleshooting resolves the issue, please contact us back for further troubleshooting with an updated DXDiag and MSInfo.
Best Regards,
Rodney_K
